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Help Desk

Help Desk | FAQ

If you need help, you’ve come to the right place.

Please visit our FAQ page to find answers to commonly asked questions about our products and services.

You can also visit our Online Education Center to find information on fraud, learn about eStatements, and see tutorials for some of our online products and services.

Important Phone Numbers

Emprise Customer Service Center: 316-383-4301, 800-201-7118
(M-F 8:00 a.m. – 6:00 p.m., Sa 8:30 a.m. – 12:30 p.m.)
Emprise Telephone Banking: 316-383-4401, 800-357-8534
Password reset for online banking/telephone banking: 316-383-4301, 800-201-7118
(M-F 8:00 a.m. – 6:00 p.m., Sa 8:30 a.m. – 12:30 p.m.)
Lost or stolen Debit Card: 866-227-2670 (domestic) or 303-221-4287 (international)
Activate your Debit Card/Change Your Pin: 866-985-2273 (must call from home phone)
Lost or stolen Credit Card: 866-604-0381

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Online Tutorials

Customer Service: (316) 383-4301 / (800) 201-7118

Telephone Banking: (316) 383-4401 / (800) 357-8534